FAQ

How can I contact customer service?

If you would like to get in touch regarding an order or product please use the contact form or email info@hartmoormerchandise. Queries will be responded to within 24 business hours.

 

When will i receive my order?

We aim to dispatch orders within 2 working days. 

UK customers please allow 2-3 working days from dispatch for your order to arrive. Rest of the world 7-21 working days.

 

How can I cancel or change my order?

If you would like to change or cancel your order please contact us immediately. If your order has already shipped please wait for your order to arrive and request a returns form.

 

How can I contact Halocene?

This webstore is run solely by Hartmoor Merchandise, in partnership with Halocene. Unfortunately the band/management cannot be contacted via this webstore. 

 

Who are Hartmoor Merchandise?

We are the official merchandising partner of 'Halocene'. We handle all aspects of the artists Merchandise at www.standatlantic.hrtmrdistro.co.uk